Organization Of Tomorrow | Ministry of Construction Of Myanmar & IFC ​

Yangon Elevated Expressway Grievance Mechanism

Map all stakeholders and create specialized reputation management plans for each around 5 the upcoming tender/project for Yangon’s first elevated expressway. Use these and expertise in communications and reputation to develop a full communications and branding strategy for the winning bidder.

We used a research-based approach to understand concerns, similar project issues and more to anticipate criticisms for the project and mapped all key stakeholders and possible issues. ERA eventually created a special message of “Let’s get Yangon moving again” to excite the public around the coming of the new project and a special website to act as a grievance mechanism.

1

APPROVED
COMMUNICATIONS PLAN

5

CUSTOM STAKEHOLDER MAPS
WITH ENGAGEMENT
STRATEGIES

2

TRAININGS WITH THE
MOC TO HANDOVER AND
USE THE PLAN

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